In a niche market such as electronic discovery, service is key. Identifying the right professionals to serve clients requires the commitment of the entire organization.  Ibis values outstanding client service as a cornerstone of its business philosophy. This greatly enhances the effectiveness of the personnel development process.

Ibis's Client Services senior consultants, consultants and associates are trained to understand their client’s business. These client service professionals have insight and understanding of how their daily job performance can impact the success of a client’s particular matter or business. 

In 2003, Ibis introduced a first-of-its-kind, company-wide Service Excellence program.  More than a static training program, Service Excellence has become a cornerstone of the Ibis corporate culture, business philosophy, and it is a key success measurement for Ibis business.

As an innovator in the training of client services personnel with a special emphasis on service excellence, Ibis includes cross-training of client service personnel in every other department of the company. This original approach results in the translation of years of institutional knowledge into personal knowledge. For example, training with data processing tools ensures a comprehensive understanding of the processing options available to clients and fosters creative consultation.  Ibis's client service professionals hone their skills daily, stay current in a fast-changing market and are able to act quickly and efficiently to identify and deploy the tools needed to act on client needs and market trends.